Refund policy

Returns

If you wish to return a non-faulty item for a refund or exchange, please do so within 14 days of receiving it. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

For faulty goods, we offer an exchange or refund if the fault is reported within 30 days of purchase. We will also refund your return postage. If a fault occurs within the product’s 12-month guarantee period, we will provide a prompt repair service. In all cases, we reserve the right to inspect the product to verify the fault.

Shipping

To return your product, please get in touch with us via email and we will assist you with the return process. You are responsible for covering the shipping costs associated with returning your item (if not faulty). Please note that shipping costs are non-refundable.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item, please send us an email.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven't received your refund yet, please follow these steps:

Double-check your bank account to ensure the refund hasn't been processed.
Contact your credit card company, as there may be a delay in the refund appearing on your statement.
Reach out to your bank, as there could be a processing delay on their end.
If you've completed these steps and still haven't received your refund, please contact us via email. We're here to assist you further.

European Union 14 Day Cooling off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.