Warranty and Repairs

All items from Charmix are covered under UK consumer law, which means your purchase must be of satisfactory quality, fit for purpose, and as described.

• Faulty items: If your locket is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.
• Timeframe: You should report faults within a reasonable time. For most items, this is within 30 days for full refund, and longer for repair or replacement under UK law.
• Exclusions: Wear and tear, accidental damage, or misuse are not covered under warranty.
• Engraved or customised items: Personalised lockets are non-returnable for change of mind but still covered if faulty.

 

Faulty Items

Within 30 Days of Receipt:

Should your locket develop a fault within the initial 30 days of receipt, kindly email us detailing the issue and indicating whether you prefer a replacement or a refund. We will arrange collection of the locket from your delivery address or an alternative address of your choice. Please refrain from returning your order without prior notification via email.
Upon receipt, all lockets undergo inspection. If a fault is found, we will promptly offer either a replacement or a refund. Please note that we cannot be held responsible for fair wear and tear, customer misuse, or accidental damage.

Between 30 Days and 6 Months:

If you suspect that your locket has developed a fault within the period of 30 days to 6 months, please inform us via email and securely package the item in its original packaging for return. Our team will thoroughly examine the locket, and if a fault is confirmed, we will provide you with the option of a replacement or repair. Additionally, we will refund the cost of your return postage.

Between 6 Months and 1 Year:

Should you discover a fault with your locket between 6 months and 1 year of purchase, kindly notify us via email and return the locket to us securely packaged in its original packaging. Our team will conduct a thorough examination of the locket, and if a fault is identified, we will offer you the choice of a replacement or repair. However, we regret that we are unable to refund the cost of your return postage.

 

Our Guarantee

At Charmix, we are committed to providing lockets of exceptional quality that you can treasure for years.

Our Guarantee Includes:

• Quality Materials: All our lockets are made from sterling silver or gold-plated sterling silver, carefully selected for durability and long-lasting shine.
• Craftsmanship: Every locket is inspected to ensure smooth finishes, secure hinges, and precise detailing.
• Photo & Engraving Services: Any personalisation, including photo insertion and engravings, is carried out with care to create a lasting keepsake.

Peace of Mind: If you receive a faulty or damaged item, we will repair, replace, or refund it in line with UK consumer law. Please see above.

We stand behind every locket we sell, because quality and meaning go hand in hand.